Delivery Claims Without Insurance

Please purchase shipping insurance! 

For orders without shipping insurance: 

If your order has been marked as successfully delivered but you have not received your package you will need to first file a claim with the courier for resolution. Please Note: claims can take up to 45 days to complete (depending on the shipping carrier used).

We do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

We will not issue refunds or replacements for lost packages unless a claim is filed successfully with the courier company. It is your responsibility to track your package and contact the courier if your neighbourhood is not suitable to leave packages or if you will not be present at the time of delivery. If your neighbourhood is not suitable for delivery, you are able to contact the courier to arrange alternative receiving or pickup of your package.

It is your responsibility to contact the courier for your package and file a claim for loss or damages.

Claims for lost packages must be filed within 7 calendar days of the package being marked as delivered. Claims for damaged packages must be filed within 48 hours of the package being marked as delivered. No claims will be accepted outside of these times. No exceptions will be made.

Once the courier has successfully investigated a claim for loss and/or damages and it is deemed that you are entitled to a replacement, we will create a new order and reship your package. If the courier has denied a claim for loss or damages we will not issue a refund or replacement.